Mia's term for being a 'clean mirror' who listens, observes and asks questions without shock or judgment. She argues most people outsource their therapy to hairstylists and Uber drivers who aren't equipped to hold space for grief.
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The best thing that a teacher can do, that has been shared before, these are not my words obviously, is just to lead the student back to themselves.
Silence still means you're participating, because even if you're just energetically participating, you're still there, you're still present. You don't have to be saying anything to be present.